Terms of Service

These Terms of Service ("Terms") govern your use of the WhatsApp CRM for Shopify application ("the App") provided by SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED ("we", "us", or "our"). By installing or using the App, you agree to be bound by these Terms.

Usage Conditions

• The App is designed exclusively for sending WhatsApp transactional notifications related to Shopify orders, including but not limited to order confirmations, shipping updates, and delivery notifications.
• Any use of the App for promotional messaging, marketing communications, or spam is strictly prohibited and will result in immediate account suspension.
• You must comply with all applicable laws, including data protection regulations and telecommunications laws in your jurisdiction.
• We reserve the right to monitor App usage and suspend accounts that violate these Terms or show suspicious activity patterns.
• Each merchant is responsible for ensuring their use of the App complies with WhatsApp's Business Policy and Shopify's App Store guidelines.

Merchant Obligations

• You must obtain explicit, verifiable consent from customers before sending any WhatsApp messages through the App.
• All message templates must be submitted for WhatsApp approval before they can be used through the App.
• You are solely responsible for the content of all communications sent through the App and must ensure they comply with all applicable laws and platform policies.
• You must provide clear disclosure to customers about your data collection and communication practices, including how their phone numbers will be used.
• You agree to promptly honor all customer opt-out requests and maintain records of consent as required by law.

Service Modification

We continually improve and update the App. We may modify, suspend, or discontinue any aspect of the service at any time. For significant changes that affect core functionality, we will provide at least 30 days notice via email or in-app notifications.

We reserve the right to terminate service to any merchant who violates these Terms or engages in activity that may harm our service, other merchants, or WhatsApp's platform.

Privacy Policy

This Privacy Policy explains how SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED ("we", "us", or "our") collects, uses, and protects information in connection with the WhatsApp CRM for Shopify application ("the App").

Information We Collect

The App processes the following types of information:

• Customer Contact Information: Phone numbers required for WhatsApp message delivery
• Order Data: Order IDs, statuses, totals, and relevant product information needed for transactional messages
• Shop Information: Your Shopify store name, URL, and API tokens necessary for App functionality
• Message Data: Delivery status, timestamps, and message content for operational purposes
• Technical Information: IP addresses, device information, and browser data for security and analytics

Data Protection Measures

We implement robust security measures to protect your data:

• End-to-end encryption for all sensitive data transfers using TLS 1.2+ protocols
• Data at rest encrypted using AES-256 encryption standards
• Regular security audits and penetration testing conducted by third-party experts
• Strict role-based access controls following the principle of least privilege
• Comprehensive audit logging of all data access and modifications
• Physical security measures at our data centers including 24/7 monitoring
• Mandatory security training for all employees with access to sensitive data

Data Retention & User Rights

• Transactional data is retained for 90 days unless longer retention is required by law
• Shop configuration data is retained while your account remains active
• You may request access to or deletion of your data by contacting our privacy team
• We process all opt-out requests immediately and provide confirmation
• Data subject requests are handled within 72 hours of verification
• We will notify you of any data breaches affecting your information within 72 hours of discovery